Terms and Conditions

CONDITIONS OF USE


The Farm House is Non Smoking throughout. Well behaved small to medium sized dog can be accepted strictly by prior arrangement.This may incur a charge. We reserve the right to refuse accommodation for your pet.


TERMS AND CONDITIONS


Booking Terms. These Booking Terms apply to Hay Farm House,

our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms. Bookings are made and a contract between You and Us comes into effect when We confirm a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment or a deposit of the total price quoted from You. You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.

Bookings must be paid for using an acceptable and valid credit or debit card, cheque or bacs.

We are not registered for VAT.

Rates are per room or per person (whichever stated) including breakfast per night. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated). Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.

Availability: In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternate accommodation or a full refund.

Arrival and departure: Check-in is from 4:00pm to 6.30pm (GMT). Check-in times outside of those specified can be arranged with Us prior to arrival.

Check-out is by 10:30am on the day of departure

Cancellations: Deposits paid are non-refundable. If You cancel Your Booking more than 2 weeks before the scheduled check-in time on the date of arrival and have paid the full cost of your stay at the time of booking a full refund of the amount paid, less the room cost for the first nights stay.  This will be processed to Your credit or debit card within 5 working days.

If You cancel Your Booking within 3 days of the scheduled check-in time on the date of arrival, a charge equivalent to the total booking price will be levied to You.

To make a cancellation You must call us on +44 (0)1890 820647 and quote Your reservation number if you have one, name and check-in date and have details of Your credit or debit card available.

Amendments: To amend Your Booking, call Us on +44 (0)1890 820647. If you amend Your Booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice a charge equivalent to the first  room night may be levied.

Payment:The total price quoted for the Booking or a deposit if quoted at the time of booking is payable and will be charged to Your credit or debit card at the time of Booking. All additional goods and services purchased  after the initial booking or during your stay must be paid in full on presentation of invoice at check-out.

Conditions of stay: We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and well being of our guests. If you would like to check our conditions of stay please contact us. We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability: Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages. We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Data protection:We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner.

 By making a Booking, You consent to this processing of information.

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